Contact Us

Complaints

If you have a complaint, dispute or if you are in hardship please contact our Customer Service Team either by phone on 1300 549 166, by mail at 2A Hill Road Lidcombe NSW 2141, or via email enquiries@brandedfinancial.com

Our friendly staff will take reasonable steps to understand you situation and address your concerns. We will investigate your concern and take steps to try and resolve the matter with you on the same day or within 5 business days, or for more complex matters we will resolve your complaint within 45 business days from the date of the receipt of your complaint. Should there be an exceptional circumstance causing delay and we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint at that time.

If you believe your complaint or dispute has not been resolved to your satisfaction, you can refer the matter to our external dispute resolution service.  This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together.  Branded Financial Services is a member of:

Australian Financial Complaints Authority (AFCA):
Phone: 1800 931 678
Email: info@afca.org.au
Online:  www.afca.org.au
Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)

General Enquiries

If you have an enquiry about any of the services we offer or would like to submit feedback, please complete the form below.